Important Information Before Making Your Purchase:

Upon completing your purchase, you’ll receive an order confirmation email automatically. If it’s not in your inbox, please check your Junk/Spam folder. If you don’t receive a confirmation email, please reach out to our Customer Service team.

While shopping with us, if you encounter any issues, rest assured we are committed to addressing your concerns and finding suitable solutions. However, certain conditions apply for cancellations, modifications, replacements, returns, or refunds. Please review these conditions carefully:

1. Returns Policy:

At Radiant Room, we take pride in the unique craftsmanship of our products, tailored to our customers’ individual preferences. Due to this bespoke nature, our items are not suitable for resale, reuse, or donation. Therefore, we do not facilitate traditional returns but offer replacement or refund options as alternatives.

2. Order Replacement/Refund:

Contact us within 7 days of your item’s arrival to request a replacement or refund. Here are the detailed scenarios:

  • Low quality
  • Items differing significantly from the approved design or as shown on our website
  • Defective/incorrect orders
  • Damage due to delivery (Refunds only if shipping insurance is selected)
  • Wrong items (Free replacement provided)
  • Non-delivery (Refund or replacement offered if not delivered within 30 days)
  • Order not received (Refund or replacement offered if not delivered within 30 days; excluding cases of incorrect shipping details provided by the customer and missed parcel deliveries)
  • Sale Items: Please note that only regular-priced items are eligible for refunds or replacements. Sale items cannot be refunded or replaced.

Initiating a Replacement, Refund, or Return within 7 Days:

If you believe your order qualifies for resolution, follow these steps:

  1. Capture a photo/video of the product alongside the QR code/Cover Package placed on a flat surface under adequate lighting. Ensure clarity to demonstrate the item’s eligibility for replacement, refund, or return.
  2. Email us at support@radiantroomllc.com, explaining the reason for your replacement/refund request and attaching the photo from step one. Any additional relevant information would be appreciated.

3. Approval Process:

We’ll respond within 36 hours to confirm your request. If the provided information is unclear, we may request further clarification. Please reply within 7 business days to avoid case closure due to insufficient evidence.

Upon approval, there are two types of resolution:

  1. Replacement approval: We’ll dispatch a new item to you via standard shipping at our expense. You’ll receive a tracking code via email once available. Please allow 1-2 weeks for the replacement to reach you.
  2. Refund approval: We’ll promptly issue a refund to your original payment method. Please allow 3–5 business days for the refunded amount to reflect in your account.

Thank you for your interest. If you have any questions or concerns, please don’t hesitate to contact us.