Is there a warranty for my neon sign?

All new signs from Radiantroomllc come with a manufacturing warranty to protect your signs from any damage that may occur. Additionally, they are covered by a 2-year warranty on all electrical components. Replacement options are available depending on the source of the damage.

Do you offer free samples of custom neon products?

Yes, we provide mock-up designs of neon products via email. 

These free templates offer near-realistic representations of custom neon products, aiding in the selection of the best design for your neon sign and facilitating the design process.

What levels of service do you offer?

We provide dedicated customer service to assist you with all your neon sign needs. From creating designs to reliably delivering your products, our team is available to address any queries or concerns you may have.

What colors can I choose?

You can select from a comprehensive range of color options to design your neon sign. We offer 10 vibrant color choices to suit your preferences.

What fonts can I choose?

All new signs from Radiantroomllc come with a manufacturing warranty to protect your signs from any damage that may occur. Additionally, they are covered by a 2-year warranty on all electrical components. Replacement options are available depending on the source of the damage.

Do you provide a free design service?

Our neon sign design tool offers complimentary design services. It allows customers to create and customize designs free of charge, enabling you to visualize your custom neon sign before placing an order.

How are Neon Signs different from traditional glass neon lights?

Custom Neon Signs offer several advantages over traditional glass neon signs, providing unparalleled flexibility and creativity in design.

• • Durability:  Neon Sign are crafted from high-quality, fireproof PVC plastic, offering superior durability compared to fragile glass neon lights.

• • Sustainable home decor: Neon Sign remains cool to the touch, making them safe for home use and energy-efficient. In contrast, traditional glass neon lights can heat up and pose safety risks.

• • Long lifespan: Neon signs boast a longer lifespan, operating for up to 20,000 hours compared to the 10,000-hour lifespan of traditional glass neon signs.

• • No interference: Unlike traditional glass neon signs, Neon Sign does not create interference with infrared signals, ensuring uninterrupted usage in your living space.

• • Lightweight: Made from acrylic and PVC, Neon Sign are lightweight and highly portable, offering convenience compared to bulky glass neon signs.

• • Quick installation: Neon Sign requires no specialized installation, offering a hassle-free setup process compared to traditional glass Neon Sign that often require professional installation.

• • Energy-saving: With lower power consumption and input voltage (24V/120V), SIGN neon lights are energy-efficient compared to the high-voltage requirements of traditional glass neon lights (3KV-18KV).

• • Affordable: Neon signs are cost-effective to purchase and maintain, with easily replaceable light tubes, making them a more affordable option compared to traditional glass neon signs.

Do Neon Signs have a lower environmental impact?

Neon Signs are environmentally friendly, offering energy efficiency and silent operation. With lower input voltage and energy consumption, Neon Sign contributes to reduced electricity bills and has a minimal environmental footprint. Additionally, they are produced without harmful chemicals, further enhancing their eco-friendly profile.

Aside from Neon Signs, what other products do you offer?

We offer a diverse range of products, including Neon Signs, Acrylic Artwork, Metal Signs, House Numbers, and more. Explore our full selection here.

What is the recommended method for hanging or mounting neon lights on the wall?

Hanging or mounting your neon lights is a breeze. Each light comes with pre-drilled holes in the base plate. Simply utilize our wall or sign mounting kit in conjunction with fishing line, rope, and a sturdy detachable hook.

Do products come with a remote control and dimmer?

Absolutely. At Radiantroomllc, your products include a remote control and dimmer. These user-friendly accessories grant you complete control over brightness levels, offering features such as ON, OFF, and various grouping modes.

How Long Will It Take for My Neon Sign to Arrive?

You can typically expect your neon sign to arrive at your doorstep within 14 days of placing your order, though it often arrives sooner. Please keep in mind that each product on our website is made to order, whether it’s a custom design or a pre-made one.

For more detailed information, please refer to our Shipping Policy.

Our standard production time is approximately 3-4 business days, followed by shipping which generally takes 7-10 business days. We work with reputable shipping partners like DHL, FedEx, UPS, TNT, and USPS. Once your order is dispatched, you’ll receive a comprehensive tracking number via email, allowing you to track the progress of your neon sign.

What Should I Do If I’m Charged with Import Fees or Taxes?

Customs duties and tariffs may be applicable depending on factors such as the country of origin, size, weight, and value of your order. Please note that all duties, taxes, and customs fees are the responsibility of the recipient.

Can I Track My Order?

Absolutely! You’ll receive a tracking number via email. Please note that in some cases, it may take up to 5 days. If you don’t receive an email, please reach out to us before considering a Chargeback, as occasionally emails may not be sent automatically.

My Tracking Number Isn’t Working.

It’s normal for tracking numbers to take 2-4 days to appear in the courier’s system. Sometimes, couriers may experience delays in updating their websites or handling high volumes of orders. If your tracking number still isn’t working after four business days, please contact us at support@radiantroomllc.com.

I Haven’t Received a Shipping Notification.

If you haven’t received a delivery confirmation email, we recommend checking your spam folder. If it’s not there, please contact us at support@radiantroomllc.com, providing your name, email address, and any other relevant details so we can assist you promptly.

My Package Was Marked as Delivered But I Never Received It.

If your package was marked as delivered but hasn’t arrived, please follow these steps:

Step 1: Check the area around your residence for any unusual delivery placements.

Step 2: Inquire with your neighbors, as they may have received the package by mistake.

Step 3: Contact your local post office for further assistance regarding the status of your parcel.

If you’re still unable to locate your shipment, please contact us at support@radiantroomllc.com for further assistance.

What should I do if my Neon sign doesn’t arrive?

Rest assured, we work with trusted courier services like DHL or TNT to ensure that your package is fully traceable and insured. Upon dispatch, you’ll receive a shipping tracking number via email to monitor its journey. However, if your sign doesn’t arrive within the expected timeframe, please don’t hesitate to contact us at support@radiantroomllc.com.

Our dedicated support team will promptly investigate with the courier to identify the issue and facilitate the delivery of a replacement sign to you at no additional cost.

What if my neon sign arrives damaged?

We take meticulous care in packaging your neon sign, using premium protective materials such as plastic wrapping, bubble wrap, and sturdy cardboard boxing to ensure its safe arrival. Despite these precautions, if your sign does arrive damaged, please reach out to us immediately at support@radiantroomllc.com.

Does my new sign come with a warranty?

Absolutely. All our products are backed by a 24-month warranty from the date of purchase. If you encounter any issues, simply contact support@radiantroomllc.com and provide a picture or video illustrating the problem. We’ll assess the situation and determine whether it can be resolved with a spare part or requires a complete replacement. Please note, however, that the warranty does not cover damage caused by external factors.

Regarding warranty shipping costs, the buyer is responsible for all delivery expenses, including shipping the product to our facility and the subsequent delivery of warranted products to the customer’s address.

What if I want a return, refund, or replacement?

Due to the customized nature of our products, we do not offer returns. However, if the product is faulty, of poor quality, or significantly differs from the authorized design, it may qualify for a replacement or refund.

If you encounter any issues with your product, please contact us at support@radiantroomllc.com, providing clear photos of the packaging and affected item(s), your order number, and any other relevant information. This will enable us to swiftly review replacement or refund requests and prevent similar issues in the future.